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ISO CERTIFIED
 

Webvisions is committed to providing a reliable, high quality network to support its customers worldwide. Webvisions guarantees that the availability is 99.98% in terms of network connectivity to the internet.

In the event of a network outage that is due to a cause within the Webvisions network, Webvisions will undertake the following actions: (not necessarily in the following displayed order)

  1. Disseminate the news of all interruptions through the Webvisions' announcement pages on the web site, as well as sending the announcement to all customers who are affected by the incident.

  2. Identify the source of problem, and spare no effort in ensuring that the problems would be rectified as soon as possible.

  3. In instances where the problem cannot be resolved within a business day, Webvisions will endeavour to update all affected customers.

  4. In instances where the network outage problem has been resolved, any news of the cause of the outage will be made available via our website's annoucement pages.

In the event of a server outage that is due to a cause within one of Webvisions' virtual/shared servers, Webvisions will undertake the following actions:

  1. Disseminate the news of all interruptions through the Webvisions' announcement pages, as well as sending the announcement to all customers who are affected by the incident.

  2. Identify the source of problem, and spare no effort in ensuring that the problems would be rectified as soon as possible.

  3. In instances where the problem cannot be resolved within a business day, Webvisions will update all the affected customers.

  4. Restore backups in the event of a harddisk failure.

  5. Webvisions will keep hardware hotspares for instances where a second server is needed to to be replaced completely. Webvisions has a team of engineers on duty as well as on standby every day in accordance to operational escalation procedures.

  6. Any news of the restored server would be made available via our website's annoucement pages .The onus lies on customers to check this website periodically after the downtime.

    Webvisions reserves the right to change, amend, revise or revoke this policy at any time.

 

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