Date range of maintenance: Wednesday, 8 September 2010
Time range of maintenance: 23:00hrs - 02:00hrs (the next day)

Nature of maintenance: Urgent network maintenance.

Description of maintenance:

We will be performing an urgent network maintenance exercise in our Science Park data centre. We will be replacing a suspected faulty module on one of our core routers to resolve an on-going intermittent problem.

During the maintenance window period, customers might experience intermittent downtime and latency on the network connectivity to servers hosted in Science Park data centre. There will be no total downtime throughout the maintenance window period.

We apologise for the inconvenience caused.

2 September 2010, 00:00hrs - 04:00hrs

Date range of maintenance : 2 September 2010
Time range of maintenance : 0000hrs - 0400hrs

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be upgrading the hardware for CARME and CALYPSO to a better server with better hardware specification.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
Carme.webvis.net
Calypso.webvis.net

Reboot REQUIRED
Services affected and how long : Approx. 4hrs

31 Aug 2010, 00:00hrs - 31 Aug 2010, 04:00hrs

Date range of maintenance : 31 Aug 2010
Time range of maintenance : 0000hrs - 0400hrs

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be upgrading the hardware for STYX.webvis.net to better server.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected : STYX.webvis.net

Reboot REQUIRED
Services affected and how long : Approx. 4hrs

31 August 2010, 03:00hrs - 07:00hrs

Date range of maintenance: Tuesday, 31 August 2010
Time range of maintenance: 03:00hrs - 07:00hrs

Nature of maintenance: Network maintenance.

Description of maintenance:

We will be performing a network maintenance in our DC Vista data center in Singapore. We will be upgrading the network interfaces of one of our core routers, VIS02 from Fast-Ethernet to Gigabit-Ethernet, to further improve the network performance.

During the maintenance window period, customers might expect intermittent downtime and latency on the network connectivity to servers hosted on DC Vista. There will be no total downtime throughout the maintenance window period.

We apologise for the inconvenience caused.

30 August 2010, 10:30hrs - 12:30hrs

Date range of maintenance: 30 August 2010
Time range of maintenance: 10:30hrs - 12:30hrs

Nature of maintenance: data centre maintenance.

Description of maintenance:

We have received reports from our Shanghai data centre provider that they will conduct an urgent data centre maintenance, which will affect one of our VPS servers in Shanghai, China: SHVZ01.

During the maintenance window period, our data centre provider will need to shutdown the SHVZ01 server and migrate the server to another rack, as part of the data centre maintenance exercise. We are preparing a 2-hour window maintenance period for this maintenance exercise.

Server affected: SHVZ01.

We apologise for the inconvenience caused.

25 August 2010, 00:00hrs - 01:00hrs (Singapore time)

Date range of maintenance: 25 August 2010
Time range of maintenance: 00:00hrs - 01:00hrs (Singapore time)

Nature of maintenance: Urgent network maintenance.

Description of maintenance:

We will be rebooting one of our switches at Data Center Vista: PS201 urgently to resolve some technical issues on the switch.

We apologise for the inconvenience caused.

14 August 2010, 02:00hrs - 08:00hrs (Singapore time)

We will be performing an urgent maintenance to migrate all the servers and network equipments in our US data center facilities to better racks with better power specifications in the same data center. The migration will be conducted on:

Date: Friday, 13 August 2010
Time: 18:00hrs - 24:00hrs UTC/GMT (11:00hrs - 17:00hrs PST / Saturday, 14 August 2010, 02:00hrs - 08:00hrs Singapore time)

During the migration period, we will need to shutdown all the servers and network equipments and then migrate the servers to other racks in the same data center. We are preparing a 6-hour window maintenance period for this migration exercise, however we expect that the migration process will be completed within 1-2 hours.

Servers affected: IDA, HALLEY, FENRIR, WIN-101A-US, WIN101B-US, WIN-102-US, WIN-103-US, UNIX-101-US, UNIX-102-US, UNIX-103-US, UNIX-104-US, UNIX-105-US, UNIX-106-US, UNIX-107-US, UNIX-108-US.

Update at 07:00hrs: Due to unforeseen circumstances, the migration takes longer than expected. Any further updates will be posted here.

Update at 07:55hrs: Due to unexpected technical issues, the maintenance period will need to be extended until further notice.

Update at 10:50hrs: The maintenance exercise has been completed.

We apologise for the delay in completing the maintenance exercise and the inconvenience caused.

29 July 2010, 23:00hrs - 23:30hrs

Date range of maintenance : 29th July 2010
Time range of maintenance : 2300 hrs - 2330 hrs

Nature of maintenance : System maintenance
Description of maintenance : To perform file recovery/repair on mail system files.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
BEAUMAIN

Reboot REQUIRED
Services affected and how long : estimated 30 mins

23 July 2010, 21:00hrs - 24:00hrs

Date range of maintenance: 23 July 2010
Time range of maintenance: 21:00hrs - 24:00hrs

Nature of maintenance: Server maintenance

Description of maintenance:

We will be upgrading the hardware and motherboard of our eMarketer mailing list server in Singapore, to further improve the performance of the server.

We apologise for the inconvenience caused.

20 July 2010, 18:30hrs - 19:30hrs

Date range of maintenance: 20 July 2010
Time range of maintenance: 18:30hrs - 19:30hrs

Nature of maintenance: Server maintenance

Description of maintenance:

We will be conducting an urgent maintenance on our eMarketer mailing list server: MAIL-LIST, to fix some memory issue. eMarketer services will not be available during the period.

We apologise for the inconvenience caused.

16 July 2010, 21:30hrs - 00:00hrs

Date range of maintenance: 16 July 2010
Time range of maintenance: 21:30hrs - 00:00hrs

Nature of maintenance: Server storage maintenance

Description of maintenance:

We will be conducting a storage array maintenance for the following few servers: Elara, Matis, Himalia, Titan and Hestia.

During the maintenance, the server will be shutdown and all services will not be available.

We apologise for the inconvenience caused.

8 July 2010, 19:00hrs - 22:00hrs

Date range of maintenance: 8 July 2010
Time range of maintenance: 19:00hrs - 22:00hrs

Nature of maintenance: Urgent data center maintenance.

Description of maintenance:

Our power vendors will perform another urgent maintenance on another one of our UPSes to replace a faulty component. The urgent maintenance will be conducted on Thursday, 8 July 2010, between 19:00hrs and 22:00hrs.

During the maintenance, the load of the affected UPS will be diverted to other available UPSes and no disruption to service is expected. As a precaution, Webvisions' engineers will be on stand-by during this maintenance.

We apologise for the inconvenience caused.

1 July 2010, 19:00hrs - 22:00hrs

Date range of maintenance: 1 July 2010
Time range of maintenance: 19:00hrs - 22:00hrs

Nature of maintenance: Urgent data center maintenance.

Description of maintenance:

Our power vendors will perform an urgent maintenance on one of our UPSes to replace a faulty component. The urgent maintenance will be conducted on Thursday, 1 July 2010, between 19:00hrs and 22:00hrs.

During the maintenance, the load of the affected UPS will be diverted to other available UPSes and no disruption to service is expected. As a precaution, Webvisions' engineers will be on stand-by during this maintenance.

We apologise for the inconvenience caused.

24 June 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 24th June 2010
Time range of maintenance : 23:00hrs - 23:59hrs

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be upgrading the RAM of our eMarketer mailing list server in Singapore, to further improve the performance of the server.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Mail-list

Reboot REQUIRED
Services affected and how long : 1 hour

22 June 2010, 23:00hrs - 23:59hrs

Date of maintenance: 22 June 2010
Time range of maintenance: 23:00hrs - 23:59hrs

Nature of maintenance: Server maintenance to replace a failed disk in a disk array.

Description of maintenance:

We will be replacing a failed disk on SGVZ03 and at the same time conduct patching of OS and application software for this server.

We apologise for the inconvenience caused.

17 June 2010, 23:00hrs - 23:59hrs

Date of maintenance: 17 June 2010
Time range of maintenance: 23:00hrs - 23:59hrs

Nature of maintenance: Server maintenance.

Description of maintenance:

We will be rebooting SGWINVZ03 and AUWINVZ01 servers for patches installation.

We apologise for the inconvenience caused.

16 June 2010, 23:00hrs - 23:59hrs

Date of maintenance: 16 June 2010
Time range of maintenance: 23:00hrs - 23:59hrs

Nature of maintenance: Server maintenance.

Description of maintenance:

We will be rebooting SGWINVZ01 and SGWINVZ02 servers for patches installation.

We apologise for the inconvenience caused.

15 June 2010, 23:00hrs - 23:59hrs

Date of maintenance: 15 June 2010
Time range of maintenance: 23:00hrs - 23:59hrs

Nature of maintenance: Server maintenance.

Description of maintenance:

We will be upgrading the RAM of our eMarketer mailing list server in Singapore, to improve the performance of the server.

We apologise for the inconvenience caused.

14 June 2010, 23:00hrs - 23:30hrs

Date of maintenance: 14 June 2010
Time range of maintenance: 23:00hrs - 23:30hrs

Nature of maintenance: Server maintenance.

Description of maintenance:

We are going to reboot one of our Unix virtual servers in Singapore, HELIOS, for maintenance purposes.

We apologise for the inconvenience caused.

26 May 2010, 23:00hrs - 01:00hrs (the next day)

Date range of maintenance : 26 May 2010
Time range of maintenance : 23:00hrs - 01:00hrs (the next day)

Nature of maintenance : Software patch
Description of maintenance : Software patches installation

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Taurus
Cait
Scratchy
Tifa
Heaven
Lisa
Maggie
Bahamut
Bart
Yuffie
Mail-list
Krusty
Galahad

Reboot REQUIRED
Services affected and how long : 15 mins

26 May 2010, 00:00hrs - 01:00hrs

Date range of maintenance : 26 May 2010
Time range of maintenance : 00:00Hrs to 01:00Hrs

Nature of maintenance : Software patch
Description of maintenance :

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cloud
Aeris
Jezebel
Hades
Galahad
Chocobo

Reboot REQUIRED
Services affected and how long : 5-10 mins per server

14 May 2010, 22:00hrs - 04:00hrs (the next day)

Date range of maintenance: 14 May 2010
Time range of maintenance: 22:00hrs - 04:00hrs (the next day)

Nature of maintenance: Server maintenance.

Description of maintenance:

We will be replacing another faulty hard drive on one of our Unix VPS servers in Singapore, SGVZ05 and rebuild the RAID.

We apologise for the inconvenience caused.

7 May 2010, 22:00hrs - 04:00hrs (the next day)

Date range of maintenance: 7 May 2010
Time range of maintenance: 22:00hrs - 04:00hrs (the next day)

Nature of maintenance: Server maintenance.

Description of maintenance:

We will be replacing a faulty hard drive on one of our Unix VPS servers in Singapore, SGVZ05 and rebuild the RAID.

We apologise for the inconvenience caused.

11 April 2010, 00:00hrs - 06:00hrs

We are pleased to announce that we will be upgrading you from our Cyberjaya Data Center in Malaysia to a newer and better data center. This new Data Center is located a short distance away from the current Cyberjaya Data Center. It comes with better facilities, power as well as bandwidth. With this new facility, we will be able to provide improved uptimes and bandwidth availability compared with before.

To facilitate this move, we'll be conducting a one-time migration exercise for all our customers. We have prepared a 6-hour maintenance window period for this purpose. Please kindly note that the migration will be conducted on the following date and time:

Date: Sunday, 11 April 2010
Time: 00:00hrs - 06:00hrs (MYT/Malaysia time, GMT +0800)

There will be no IP address change to the servers. All the servers will be using the same IP addresses in the new data center facilities, after the migration.

During the maintenance period, all servers and network equipment will be physically dismounted and migrated to the new location. For co-location and dedicated customers' servers, we will need your kind cooperation to shutdown the servers prior to migration.

Please find below the server migration procedure:

(1) At the scheduled time, all customers will shutdown all the servers.
(2) We will move all the servers and our network equipments to the new data center.
(3) We will mount and boot up all the network equipments and the servers.

During the maintenance period, we will need you to shutdown your server(s) before we dismount and migrate the server(s) physically to the new location. You may shutdown your server(s) between [00:00 to 00:15 hrs MYT]. Please shutdown your servers before [00:15 hrs MYT] since we will start powering down and dismounting all the servers at [00:15 hrs MYT]. We expect the whole process to take approximately 3 hrs but have scheduled a longer maintenance time to cater for unforseen circumstances. If you wish, you may also request for us to shutdown your server(s) for you. If this is the case, please provide us with the necessary root or Administrator password for us to login to the server, and shutdown the server. Please also let us know if you need us to start any processes upon booting up your server(s). You will need to provide us with the password prior to the migration.

Should you require further information with regards to this maintenance exercise, please kindly send a fresh e-mail to my-support@webvisions.com, with "Cyberjaya Migration" in the subject line.

We apologize for the inconvenience caused by the maintenance exercise. Thank you very much for your kind attention and understanding.

Update at 06:00hrs: Due to unforseen circumstances, we need to extend the maintenance window period until further notice. Any further updates will be posted here.

We apologise for the inconvenience caused.

06 Apr 2010, 22:30hrs - 23:30hrs

Date range of maintenance : 06 Apr 2010
Time range of maintenance : 2230hrs - 2330hrs

Nature of maintenance : Hardware upgrade
Description of maintenance :

We will doing adding more hard disk to SGVZ05 to increase it capacity.

The server will be shutdown for disk upgrade. All VPSs running on this server will be down during maintenance period. .

We apologise for the inconvenience caused.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
SGVZ05.WEBVIS.NET

Reboot REQUIRED
Services affected and how long : Approximately 30min to 1 hour

06 Apr 2010, 22:30hrs - 23:30hrs

Date range of maintenance : 06 Apr 2010
Time range of maintenance : 2230hrs - 2330hrs

Nature of maintenance : Hardware repair and software update
Description of maintenance :

We will doing hard disk replacement due to a disk failure in one of raid arrays for SGVZ03. We will also doing a minor system software update at the same time.

The server will be patched and then shutdown for disk replacement. All VPSs running on this server will be down during maintenance period. .

We apologise for the inconvenience caused.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
SGVZ03.WEBVIS.NET

Reboot REQUIRED
Services affected and how long : Approximately 30min to 1 hour

2 April 2010, 00:00 - 01:00hrs

Date range of maintenance : 02/04/2010
Time range of maintenance : 0000hrs to 0100hrs

Nature of maintenance : System maintenance
Description of maintenance : Windows Updates

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Taurus
Cait
Scratchy
Tifa
Heaven
Lisa
Maggie
Bahamut

Reboot REQUIRED
Services affected and how long : approx 10mins per server

31 March 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 31 March 2010
Time range of maintenance : 23:00hrs - 23:59hrs

Nature of maintenance : System maintenance
Description of maintenance : Patches installation.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cid
Ifrit
Itchy
Nanaki
Vincent
Beaumain
Ulysses
ars01
sbwin
Alexander
Fenrir
Ghost
Barret
Bart
Yuffie
Odin
Triton
Mail-list

Reboot REQUIRED
Services affected and how long : approx 10mins per server

30 March 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 30 Mar 2010
Time range of maintenance : 23:00 - 23:59

Nature of maintenance : Software patch
Description of maintenance : Patches installation.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cloud
Aeris
Jezebel
Krusty
Hades
Galahad
Chocobo

Reboot REQUIRED
Services affected and how long : 15mins

27 February 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 27 February 2010
Time range of maintenance : 23:00hrs - 23:59hrs

Nature of maintenance : Software patch
Description of maintenance : Software patches installation.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Alexander
Fenrir
Mail-list
Barret
Bart
Yuffie

Reboot REQUIRED
Services affected and how long : 15 mins for each server

26 Feb 2010, 22:00hrs - 23:00hrs

Date range of maintenance : 26 Feb 2010
Time range of maintenance : 2200hrs - 2300hrs

Nature of maintenance : Hardware upgrade
Description of maintenance :

We will redo hardware upgrade for SGVS01.WEBVIS.NET as the upgrade was not successful

We apologise for the inconvenience caused.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
SGVS01.WEBVIS.NET

Reboot REQUIRED
Services affected and how long : Approximately 30min to 1 hour

25 February 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 25th Feb 2010
Time range of maintenance : 23:00 - 23:59

Nature of maintenance : Software patch
Description of maintenance : Software patches installation

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Taurus
Cait
Scratchy
Tifa
Heaven
Lisa
Maggie
Bahamut

Reboot REQUIRED
Services affected and how long : approx 15 mins per server

25 Feb 2010, 22:30hrs - 24:00hrs

Date range of maintenance : 25 Feb 2010
Time range of maintenance : 2230hrs - 0000hrs

Nature of maintenance : Software patching and Hardware upgrade
Description of maintenance :

We will be doing a operating system patching and server upgrade for SGVS01.WEBVIS.NET

We apologise for the inconvenience caused.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
SGVS01.WEBVIS.NET

Reboot REQUIRED
Services affected and how long : Approximately 1 hour to 1.5 hour

25 Feb 2010, 22:00hrs - 23:00hrs

Date range of maintenance : 25 Feb 2010
Time range of maintenance : 2200hrs - 2300hrs

Nature of maintenance : Software patching
Description of maintenance :

We will be doing a operating system and application patching for SGMS01.WEBVIS.NET

We apologise for the inconvenience caused.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
SGMS01.WEBVIS.NET

Reboot REQUIRED
Services affected and how long : Approximately 15 minutes

24 February 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 24 Feb 2010
Time range of maintenance : 23:30 - 23:59

Nature of maintenance : Software patch
Description of maintenance : Software patches installation

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cloud
Aeris
Jezebel
Krusty
Hades
Galahad
Chocobo

Reboot REQUIRED
Services affected and how long : approx. 15 minutes per server

13 February 2010, 00:01hrs - 00:30hrs

Date range of maintenance : 13/02/2010
Time range of maintenance : 0001hrs - 0030hrs

Nature of maintenance : System maintenance
Description of maintenance : window updates

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cid
Ifrit
Itchy
Nanaki
Vincent
Beaumain
Ulysses
ars01
sbwin

Reboot REQUIRED
Services affected and how long : 5 - 10 mins per server

13 February 2010, 22:00hrs - 04:00hrs (the next day)

Date range of maintenance : 13 Feb 2010
Time range of maintenance : 22:00hrs - 04:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server hestia.webvis.net to new and better hardware specification.

Servers affected :
- Hestia

Reboot REQUIRED
Services affected and how long : Approx. 6 hrs.

12th Febuary 2010, 22:00hrs - 04:00hrs (the next day)

Date range of maintenance : 12 Feb 2010
Time range of maintenance : 22:00hrs - 04:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server himalia.webvis.net to new and better hardware specification.

Servers affected :
- Himalia

Reboot REQUIRED
Services affected and how long : Approx. 6 hrs.

10 Feb 2010, 22:00hrs - 23:00hrs

Date range of maintenance : 10 Oct 2010
Time range of maintenance : 2200hrs - 2300hrs

Nature of maintenance : Software and Hardware upgrade
Description of maintenance :

We will doing system software patching for SGVZ03.

The server will be rebooted after patching. All VPSs running on this server will be down during maintenance period. .

We apologise for the inconvenience caused.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
SGVZ03.WEBVIS.NET

Reboot REQUIRED
Services affected and how long : Approximately 30min to 1 hour

10 February 2010, 23:00hrs - 06:00hrs (the next day)

Date range of maintenance : 10 Feb 2010
Time range of maintenance : 2300hrs - 0600hrs (Next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : Reconfiguration of data storage setup to accommodate for new backup feature.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Alexander
- Barret
- Bart
- Beaumain
- Chocobo
- Cid
- Cloud
- Hades
- Ifrit
- Itchy
- Jezebel
- Krusty
- Lisa
- Nanaki

Reboot REQUIRED
Services affected and how long : Approx. 2 hrs.

9 February 2010, 23:00hrs - 01:00hrs (the next day)

Date range of maintenance : 9 Feb 2010
Time range of maintenance : 2300hrs - 0100hrs (the next day)

Nature of maintenance : Software patch
Description of maintenance : Upgrading of eMarketer application which fixes certain application bugs.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Mail-list

Reboot REQUIRED
Services affected and how long : Approx. 2 hrs.

6 February 2010, 00:00hrs - 04:00hrs (the next day)

Date range of maintenance : 06 Feb 2010
Time range of maintenance : 22:00hrs - 04:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server titan.webvis.net to new and better hardware specification.

Servers affected :
- Titan

Reboot REQUIRED
Services affected and how long : Approx. 6 hrs.

5th Febuary 2010, 00:00hrs - 04:00hrs (the next day)

Date range of maintenance : 05 Feb 2010
Time range of maintenance : 22:00hrs - 04:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server matis.webvis.net to new and better hardware specification.

Servers affected :
- Matis

Reboot REQUIRED
Services affected and how long : Approx. 6 hrs.

30 January 2010, 22:00hrs - 04:00hrs (the next day)

Date range of maintenance : 30 Jan 2010
Time range of maintenance : 22:00hrs - 04:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server elara.webvis.net to new and better hardware specification. This is a second attempt as the first attempt was aborted due to some issue.

Servers affected :
- Elara

Reboot REQUIRED
Services affected and how long : Approx. 6 hrs.

28 January 2010, 23:00hrs - 06:00hrs (the next day)

Date range of maintenance : 28 Jan 2010
Time range of maintenance : 23:00hrs - 06:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the servers to new and better hardware specifications.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Cait
- Galahad

Reboot REQUIRED
Services affected and how long : Approx. 5hrs.

28 January 2010, 00:00hrs - 04:00hrs

Date range of maintenance : 28 Jan 2010
Time range of maintenance : 00:00hrs - 04:00hrs

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server elara.webvis.net to new and better hardware specification.

Servers affected :
- Elara

Reboot REQUIRED
Services affected and how long : Approx. 4 hrs.

26 January 2010, 23:00hrs - 06:00hrs (the next day)

Date range of maintenance : 26 Jan 2010
Time range of maintenance : 23:00hrs - 06:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the servers to new and better hardware specifications.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Yuffie

Reboot REQUIRED
Services affected and how long : Approx. 5hrs.

22 January 2010, 21:00hrs - 23:00hrs

Date range of maintenance: 22 January 2010
Time range of maintenance: 19:00hrs - 21:00hrs

Nature of maintenance: Urgent data center maintenance.

Description of maintenance:

As a follow-up to our investigation on the minor power issue affecting a section of our Singapore data center, our power vendors will perform an urgent maintenance to fix the root cause of the problem.

The urgent maintenance will be conducted on:

Date: Friday, 22 January 2010
Time: 21:00hrs - 23:00hrs

During the maintenance, UPS service will be utilised and no disruption to service is expected. As a precaution, Webvisions' engineers will be on stand-by during this maintenance.

We apologise for the inconvenience caused.

20 January 2010, 23:00hrs - 06:00hrs (the next day)

Date range of maintenance : 20 Jan 2010
Time range of maintenance : 23:00hrs - 06:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the servers to new and better hardware specifications.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Yuffie
- Cait

Reboot REQUIRED
Services affected and how long : Approx. 5hrs

20 January 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 20 January 2010
Time range of maintenance : 23:00hrs to 23:59hrs

Nature of maintenance : Server maintenance.
Description of maintenance : Software patches installation.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Taurus
Cait
Scratchy
Tifa
Heaven
Lisa
Maggie
Bahamut

Reboot REQUIRED
Services affected and how long : 15 mins

19 January 2010, 00:00hrs - 01:00hrs

Date range of maintenance : 19 January 2010
Time range of maintenance : 00:00hrs to 01:00hrs

Nature of maintenance : Server maintenance.
Description of maintenance : Software and OS patches installation.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cid
Ifrit
Itchy
Nanaki
Vincent
Beaumain
Ulysses
ars01 (Ahsay server)
sbwin (SiteBuilder)

Reboot REQUIRED
Services affected and how long : approx 5 mins per server

18 - 20 January 2010, 13:00hrs - 07:30rs

Kindly be informed that in order to serve you better, we have scheduled a maintenance upgrade of our server used for the eMarketer service. Our vendor will conduct the upgrade maintenance exercise at the following time:

Monday, 18 January 2010 (13:00hrs) to Wednesday, 20 January 2010 (07:30hrs), Singapore time (GMT +0800)

During the maintenance period, you will not be able to use the eMarketer service.

We appreciate your patience and understanding during this period and should you have any questions or further enquiries with regards to this matter, please do not hesitate to send a fresh e-mail to support@webvisions.com.

We apologise for the inconvenience caused.

15 January 2010, 23:00hrs - 06:00hrs (the next day)

Date range of maintenance : 15 Jan 2010
Time range of maintenance : 23:00hrs - 06:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the servers to new and better hardware specifications.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Aeris
- Vincent

Reboot REQUIRED
Services affected and how long : Approx. 5hrs.

14 January 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 14 January 2010
Time range of maintenance : 23:00hrs to 23:59hrs

Nature of maintenance : Server maintenance.
Description of maintenance : OS patches installation.

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Alexander
Fenrir
Ghost
Barret
Bart
Yuffie
Mail-list

Reboot REQUIRED
Services affected and how long : approx. 15 minutes per server

14 January 2010, 00:00hrs - 04:00hrs

Date range of maintenance : 14 Jan 2010
Time range of maintenance : 00:00hrs - 04:00hrs

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the server Rhea.webvis.net to new and better hardware specification.

Servers affected :
- Rhea

Reboot REQUIRED
Services affected and how long : Approx. 4 hrs.

12 January 2010, 12:30hrs - 13:30hrs

Date range of maintenance: 12 January 2010
Time range of maintenance: 12:30hrs - 13:30hrs

Nature of maintenance: Network maintenance.

Description of maintenance:

Our upstream provider in Malaysia will perform a network maintenance, affecting the network connectivity to our Kuala Lumpur data center facilities in Malaysia. Only connectivity from local Malaysia network is affected, international connectivity will not be affected.

During the network maintenance, traffic will be redirected to other available links.

We apologise for the inconvenience caused.

11 January 2010, 11:00hrs - 16:00hrs (extended until further notice)

We will need to do an *URGENT* migration of all the servers and network equipments in Shanghai, China to a new and better data center facilities.

During the urgent maintenance period, all the servers and network equipments will be physically unmounted and migrated to the new location. We have prepared a 5-hour maintenance window period for this purpose. The urgent maintenance will be conducted on:

Date: Monday, 11 January 2010
Time: 11:00hrs - 16:00hrs (Shanghai / Singapore time, GMT +0800)

Kindly be informed that there's a need to change the IP address of your server(s). For us to help you in changing the IP address of your servers during the migration, we would need to have root/administrative access to your server. Please kindly provide us with the necessary details and give your approval for us to change the IP address on your behalf.

If you prefer to change the IP address yourself prior to the migration, please do let us know and we shall get for our China engineers to contact you and liaise with you directly for the arrangement.

Should you require further information with regards to this urgent migration exercise, please kindly send a fresh e-mail to support@webvisions.com, and put "Urgent Shanghai Migration" on the subject line.

We apologise for the inconvenience caused by this urgent maintenance exercise. Thank you very much for your kind attention and understanding.

Thank you.

Update at 16:00hrs: Due to some unforseen circumstances, we would need to extend the maintenance window period until further notice. Any further updates will be posted here.

We apologise for the inconvenience caused.

7 January 2010, 23:00hrs - 23:59hrs

Date range of maintenance : 7 Jan 2010
Time range of maintenance : 23:30 - 23:59

Nature of maintenance : Software patch
Description of maintenance : Software patches installation

Related bulletin/article(s) :
Related URL(s) :

Servers affected :
Cloud
Aeris
Jezebel
Krusty
Hades
Galahad
Chocobo

Reboot REQUIRED
Services affected and how long : 15mins

6 January 2010, 23:00hrs - 06:00hrs (the next day)

Date range of maintenance : 6 Jan 2010
Time range of maintenance : 23:00hrs - 06:00hrs (the next day)

Nature of maintenance : Hardware maintenance
Description of maintenance : We will be migrating the servers to new and better hardware specifications.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- Taurus
- Tifa

Reboot REQUIRED
Services affected and how long : Approx. 5hrs.

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